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See
software demonstration
Council for Opportunity in Education
September 6-9, 2006
New York,
NY
How
Data-Driven Software Can Improve Staff Performance and Student
Outcomes
Friday,
September 8th from 9:45am-11:00am, Soho room, Level 7
Lead
Presenter: Sarah Oglesby, El Centro College, soglesby@dcccd.edu
Co-Presenter: Michael Taft, ZogoTech, mtaft@zogotech.com
Abstract:
This session
will examine the process by which a Student Support Services
program researched and developed a plan for implementing a
software program that decreases actual time spent completing the
annual performance report, while increasing staff awareness of
student outcomes and indicators of student success and need, and
streamlines administrative tasks. Formulating data on staff
productivity and student services linked with student outcomes
provides a cost-effective analysis of program initiatives with
efficient performance measurement.
I.
Introduction
(2 min)
II.
Background / Roundtable –
Why Collect
Data? (5-10 mins)
Consumers
-
Department of Education
-
Internal – College / University
administrators
Purpose
Identification
of Goals, Mission/Vision, Objectives
With which
other departments on campus did the student have contacts?
Metrics
-
Retention
-
Graduation
-
Transfer
-
Contacts
-
Service Impact (tutoring, advising, cultural
activities)
Time /
Effort (how much time advisors meet with students?)
III.
Software Demo (5
mins)
- Report showing Retention,
Graduation, Service Impact for TRIO students
-
Comparison
reports (TRIO students compared to FTIC, overall)
IV. How
collect data?
(10 mins)
Challenges
-
Not easy to get outcome data
from student information system (i.e. Datatel Colleague, SCT Banner, PeopleSoft,
etc)
-
Time-consuming
data entry
-
No good tools
for analysis
-
No integration with other
groups, centralized contacts
Our
Experience
-
Interface to download outcome data as automatically
as possible
-
Easier interface to record new data (i.e. contacts
with students)
-
Work together to determine appropriate reports, ways
to analyze data
V.
Demo: Intervention, Data Collection (20 mins)
Decreased workload (APR, streamlined administrative tasks)
Estudias Scenario:
Enrollment Management. Identify, Contact At-Risk Students
-
Ties downloaded outcome data (at-risk indicators)
with contact information
-
Easier contact management, easier reports = Quicker
intervention, Less work
-
Coordination across departments
to improve outcome (Retention) see:
Enrollment Management
VI. What
do with it afterwards? Presentation to others (5-10 mins)
-
Reports
(audience)
-
Convince other groups, campus climate
-
Increase staff awareness of outcomes, indicators
-
Reflect
on time/effort (staff productivity)
VII.
Demo:
Results
Analysis (Internal & External) (10 mins)
Estudias Scenario: Internal
Assessment
- Cross-reference contact data:
(why? how? when?) with outcome data: retention, graduation, GPA, etc. Which
services most effective?
-
Cost-benefit analysis of program initiatives
-
Time / effort charts -- Counts (duplicated,
unduplicated)
- How
change internal processes? Staffing? Spending time on
most important tasks? Which services most effective?
-
Re-evaluate services
VIII.
Questions
(10 mins)
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Software Demo
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